Frequently Asked Questions

What is your return/exchange policy?

We do not accept returns or exchanges on most items. If there is an issue with the fit, we can adjust the length of your piece for a flat fee of $45.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase. Custom pieces cannot be cancelled once production has started.

Do you offer repairs?

Yes. Email help@iancharms.com with a photo of your piece and we will get back to you with options.

My clasp isn’t closing properly. What should I do?

Email help@iancharms.com and we will repair or replace the clasp.

A piece I want is out of stock. Will it be restocked?

Most pieces are restocked. Sign up to the newsletter to hear about restocks first.